ROCK15 DIGITAL BRAIN SOLUTION BRIEF
Table of Contents
- Executive Summary
- The Problem
- What Is Rock15 Digital Brain?
3.1. How it works.
3.2. What makes it different from other Knowledge Management solutions?
- Business Use Cases.
4.1. Knowledge Transfer for Projects
4.2. Knowledge Transfer for Onboarding (new hire) and Organizational Learning
4.3. Business Impact Analysis
1. Executive Summary
In a world of constant change, corporate knowledge fades quickly—driven by retirements, new hires, shifting teams, ERP rollouts, and continuous project churn. As a result, employees often ask the same questions repeatedly, spending an average of 18 hours per week just trying to understand what’s going on.
Rock15 Digital Brain is an AI-powered knowledge management platform that captures, organizes, and recommends critical insights based on user context—like having a senior expert by your side 24/7. Designed to accelerate decision-making and drive operational excellence, Rock15 Digital Brain helps organizations integrate institutional knowledge and make it actionable in context, grounded in factual data without AI hallucinations.
This paper outlines the key business cases where Digital Brain delivers measurable impact.
2. The Problem
Challenges to Operational Excellence
- Loss of tribal knowledge: Turnover, an aging workforce, growing external staffing, and constantly shifting project teams lead to the erosion of institutional knowledge that is often undocumented and difficult to transfer.
- Time wasted rediscovering existing knowledge: Employees often face unique situations where answers depend on their specific context. However, most struggle to locate the right information relevant to their needs—and even when they do, they’re unsure if it’s accurate. As a result, they end up asking others (e.g., spending avg. 18 hours per week in projects), relying heavily on personal networks to find the right person who knows the answer (“know-who”), which slows down productivity.
- Information overload and siloed knowledge: Critical information is scattered and disjointed across teams and IT systems, making it difficult to find, trust, and apply the right knowledge when it’s needed most.
3. What Is Rock15 Digital Brain?
Rock15 Digital Brain is an AI-powered knowledge management platform, semantically modeled to maximize operational excellence.
3.1. How it works
For Users: Smarter, Contextual Knowledge Access
- Conversational AI with Context Control
Users can ask questions in natural language and receive AI-generated responses tailored to their specific business situations. Employees typically know what to ask when facing a specific challenge, and Digital Brain supports this by allowing control over the AI—such as prioritizing data sources and selecting from a list of pre-engineered prompts. Unlike generic chatbots, Digital Brain ensures that responses are grounded in verified corporate data rather than AI guesswork, providing trustworthy, contextual answers. - Visual AI Responses
Understanding improves when visuals are included. Instead of just verbal explanations, Digital Brain delivers visual representations alongside AI answers—boosting comprehension by over 30%, according to neuroscience research. - Visual Knowledge Exploration
Sometimes users don’t know what to ask. With Digital Brain, they can explore knowledge visually through predefined views, navigating organizational knowledge like a guided tour through corporate memory. - On-the-Fly Tribal Knowledge Contribution
Users can correct or contribute tribal knowledge directly during conversations, enabling continuous knowledge enrichment with minimal friction.
For Admins: Full Control Over Data, AI, and Governance
- Data Operations & AI Enhancement
Admins have access to data operations tools and the fully integrated architected metadata model—a structured semantic layer that governs how knowledge is captured, managed, and delivered. This enables admins to:
- Manage company-specific context, including internal jargon dictionaries
- Customize and share engineered prompts, and enhance retrieval strategies (RAG pipeline)
- Test and optimize the RAG pipeline to minimize AI hallucinations and improve accuracy
- Create new models and manage data loading
- Control data accessibility and manage workspace & user permissions
- Dynamic View Management
Visual knowledge is delivered through customizable views, which act like lenses into semantic data. Admins can create and deploy these views, ensuring that users see insights relevant to their roles and needs. - Advanced Capability: Human-defined Reasoning
Imagine asking: “What would be the business impact of ‘extreme heat in Sichuan, China’?”
Rather than relying on AI’s random interpretation, Digital Brain enables human-defined reasoning queries—custom logic that reflects how your organization thinks. These semantic reasoning models provide structured input for AI and generate visual reports, fully integrated into the visual communication framework.
Note: some features will roll out in future releases.
3.2. What makes it different from other Knowledge Management solutions?
Our fully integrated context data model—an architected metadata framework that represents the semantics of enterprise operations—enables AI (LLMs) to locate the right information and respond with accuracy. This context data is specifically designed and optimized to drive operational excellence. By grounding AI in real, trusted data—tailored to your products, business model, processes, enabling technologies, and projects—we accelerate AI adoption across the enterprise.
How Our Fully-Integrated Context Data Model Makes a Difference
- Connect Knowledge to Work – Redefining how people work: Most knowledge management systems don’t organize content—they simply provide workflow tools to collect and search documents. Companies may own the data, but most employees struggle to locate the right information relevant to their needs. Even when they do, they’re often unsure of its accuracy. As a result, knowledge contributes little to actual tasks, and usage of Knowledge Management systems remains very low.
Our fully integrated context data enables AI to understand the situation (context-awareness) and deliver the right information tailored to the user’s specific needs. This unlocks a new way of working—driving significantly higher productivity and business performance in a constantly changing world. - Feed High-Quality Data to AI – Because we model context data that explicitly describes the semantics of enterprise operations, we understand how data should be pre-processed for AI. This allows us to build a high-performing backend engine for large language models and continuously enhance answer quality by evolving the context model over time.
- Control Over Content – Traditional knowledge management solutions take a bottom-up approach to knowledge collection. In contrast, our Digital Brain offers a top-down arrangement of knowledge. This empowers enterprise knowledge managers to integrate strategy—defining what knowledge to manage and nurture, and how it supports specific business goals—into the Digital Brain, transforming knowledge into a valuable corporate asset that drives performance.
- Toward immersive Experience: Talking alone is not enough to transfer knowledge effectively. Visuals significantly enhance understanding. The architected metadata (context data) makes it possible to determine the most relevant data views in response to chat interactions. We will continue to enhance visual explanations to accelerate knowledge flow and minimize leakage.
4. Business Use Cases
4.1. Knowledge Transfer for Projects
Context / Challenges
Enterprise projects often span months or years and involve cross-functional teams composed of internal staff and external partners. Team members join and leave at various stages, often working remotely or across time zones. This creates fragmented communication and inconsistent understanding.
Key challenges include:
- Frequent team changes across project phases
- Mixed internal and external stakeholders from different organizations
- Inconsistent or missing answers to recurring questions, depending on who is asked—often due to turnover or retirements
Why It Matters
- Time & Cost: Knowledge transfer consumes 10–30% of total project effort
- Burnout Risk: Business users and high-performers spend 40%+ of their time on AS-IS discussion during workshops and interviews
- Knowledge Loss: Critical insights disappear as teams disband after project completion
How Rock15 Digital Brain Helps
Digital Brain delivers context-aware, AI-driven answers sourced from past projects documents, current processes and technology, and tribal knowledge. New team members can instantly self-serve relevant knowledge within their specific project context—without relying on others’ availability.
Examples:
After an ERP project, all deliverables are uploaded to or integrated with the Digital Brain. These may include the project charter, business scenarios, capability requirements, pain points, deployed ERP functions, user acceptance tests & comments, and other materials such as management policies.
Case 1: Follow-on Projects
After the initial project, all team members were released. Seven months later, the company launched Wave 2 ERP projects with mostly new team members and external consulting partners. Previously, these teams had to ask key business users numerous questions, consuming a significant amount of their time — often requiring repeated explanations.
Now, the new project team can ask Digital Brain instead. For example:
“Summarize the previous ERP implementation project scope.”
“Explain the supply chain process for the aircraft engine product.”
“I’m handling the Source process. Can you list all Level 2 Source processes along with related metrics and pain points? Also, explain how these pain points are addressed by the current IT system.”
With Digital Brain, the time spent on AS-IS analysis can be reduced by over 40%.
Case 2: Ongoing Long-Term Project
Not all project team members are staffed from beginning to end. In ERP projects, architects and senior personnel (such as leaders and champions) are typically involved during the design phase. Later, the team is expanded with operational staff, functional consultants, and developers based on the required expertise. The larger the project, the greater the gap tends to be between the original business vision and the execution.
Team members can ask questions tailored to their unique situation, such as:
“What are the pain points of Distribution Center 1? What business capability requirements should I implement to address those pain points? When answering, specify the pain points, business capabilities, and related IT application components”.
Digital Brain provides consistent answers tailored to your role, eliminating the need to spend days or weeks sorting through disjointed and outdated documents. This helps all team members stay aligned and maintain a unified conversation across the organization.
Benefits
- Shared understanding across departments and partner organizations
- Institutional knowledge stays within the company, not tied to individuals
- 30-40% reduction in effort across onboarding, AS-IS analysis, training, and change management
- On-demand, 24/7 guidance—redefining how change is managed
4.2. Knowledge Transfer for Onboarding (new hire) and Organizational Learning
Context / Challenges
Many organizations—especially in traditional industries—are facing a growing risk of knowledge erosion as experienced employees retire or leave. New hires often struggle to understand internal processes, past decisions, and organizational nuances.
Key challenges include:
- Retirement (aging workforce) or turnover of seasoned employees
- Tribal knowledge lost with individuals
- Onboarding gaps—new hires struggle with real-world understanding beyond formal training
- Knowledge transfer rarely happens during onboarding; instead, it’s needed in the moment, during specific tasks
- Shorter product and service lifecycles, along with rapid technology changes, require continuous knowledge updates across the organization
Why It Matters
- Decision Delays or Rework: Lack of context around internal processes and past decisions can significantly slow down execution—especially in critical situations
- Knowledge Loss: Tribal knowledge is often undocumented and leaves with employees, creating long-term capability gaps
- Inefficient Problem Solving: Employees spend excessive time rediscovering existing knowledge or relying on “know-who” networks to get answers—reducing productivity
How Rock15 Digital Brain Helps
Digital Brain enables AI-driven, contextual knowledge delivery based on current operating models, processes, tribal knowledge, and historical data (when integrated). New hires can instantly self-serve relevant knowledge within their specific task context—without relying on the predecessor’s availability.
Example:
Case 1: Onboarding new hire & sharing new learnings with on-demand 24/7 guidance
A newly onboarded purchasing manager completes two weeks of training before her predecessor leaves the company. One month into the role, she receives an urgent request from a customer, but there is no inventory available. She hasn’t learned how to handle this unique situation and has no clear place to ask for guidance.
With Digital Brain, she can now ask a question like:
“My customer is facing an Aircraft on Ground (AOG) situation and sent me an urgent request. I need to organize direct shipment to the customer. Please guide me on what to do in our SAP system. If available, provide a historical purchase order (PO) example most relevant to my situation.”
Digital Brain will respond with clear instructions on how to create a PO for urgent requests, including how to identify and select the appropriate suppliers. It will also present the most relevant historical PO example based on similar past cases.
Case 2: Change Management of ERP deployment
The project team will conduct training, but this can be simplified. Instead of traditional training, users can describe their specific situation and ask a question like:
“I’m a purchase manager for the aircraft parts service. My customer is Korean Air. How can I cancel a purchase order after it’s already been released?”
Digital Brain provides clear, step-by-step guidance based on ERP user scripts and collected feedback from previous testing and training—personalized to each user’s unique situation.
Benefits
- Faster onboarding with higher-quality, task-relevant knowledge transfer
- Institutional knowledge is preserved and accessible company-wide
- Timely, on-demand answers enable confident and fast decision-making (On-demand 24/7 guidance)
- New learnings and success cases are shared automatically across the organization by role or task
4.3. Business Impact Analysis
Context / Challenges
External market events frequently disrupt operations and require rapid changes in how people work and make decisions.
Key Challenges Include:
- Increasing frequency of market disruptions
- Rising organizational complexity (product, people, processes, and technologies)
Why It Matters
- Limited visibility: No single person has a complete view—organizations are too complex. For example, sales teams may understand buyer behavior in one region but lack insight into supply chain impacts elsewhere.
- Revenue or profit loss: Unprecedented disruptions (e.g., COVID-19, natural disasters, geopolitical events) can lead to major financial setbacks.
- Organizational misalignment: Strategic responses to market changes are often confined to executives, while frontline operations remain disconnected and unaware of broader business implications.
How Rock15 Digital Brain Helps
Digital Brain connects external events to internal operations by delivering context-aware, AI-driven reasoning based on a fully integrated knowledge graph—enabling any employee to relate market events and business directions to their day-to-day tasks.
Example:
Case: Get ready for a supply chain disruption – natural disaster
The government has published a plan to limit the sale of critical aircraft parts, such as jet engines, to a new list of countries.
Our company, Airfox, is an MRO provider that purchases aircraft parts from U.S. manufacturers and sells them to airline customers and distributors—many of whom are based outside the U.S. This restriction could prevent us from fulfilling orders or result in losing key customers.
With Digital Brain, you can now ask questions like:
“If Boeing stops selling engine parts, what does it mean for my company? Which customer segments and products are affected? Which supply chains (please specify the name) and organizations are impacted? What do you recommend I do?”
Digital Brain uses semantic reasoning to understand how the enterprise operates. It will identify impacted customer segments, products, supply chains, and organizations (e.g., warehouses, plant location). Based on your company’s actual data and external AI knowledge (e.g., OpenAI), it will also generate recommendations.
Benefits
- Holistic understanding of market disruptions
- More time to response – preparedness for future events
- Improved alignment between strategic direction and operational execution
5. Business Impact
- Organizational Success: Aligned and holistic understanding across teams, departments, and partners
- Productivity Gains: 30~40% reduction in time and cost for knowledge transfer
- Enhanced Onboarding: On-demand, 24/7 guidance—redefining how onboarding is supported
- Knowledge to Work: Faster, more confident decision-making and execution
- Knowledge Retention: Prevention of critical knowledge loss due to turnover
- Increased Utilization: 3x boost in the use and reuse of knowledge assets across daily work
6. Implementation Overview
- Deployment: Cloud-based, with a dedicated virtual server provided for each customer account.Note: On-premises deployment is available upon request for regulated industries, subject to certain conditions.
- Implementation: Typically completed within 2–4 weeks, including initial setup and data loading.
- Integration: Optional. If integration with other systems is required, it will be managed as a separate project by the Rock15 Services team.
7. Who Should Use Digital Brain
- Mid-to-large enterprises
- Internal and external project team members
- Employees and contingent workers, as needed
- Corporate knowledge managers
8. Call to Action
Drive faster decisions and seamless execution by connecting the right knowledge to the right moment. Rock15 Digital Brain—our AI-powered knowledge management solution—redefines how work gets done and empowers operational excellence.
Ready to transform how your organization works?
Visit https://rock15.com or contact us at service@rock15.com to get started.